Verra updates grievance redress process for efficiency and transparency

Verra has released its Grievance Redress Process v2.0, replacing the previous v1.2 policy, to streamline the handling of concerns raised with the organisation. The updated process introduces a new Grievance Intake Form via the Verra Project Hub, specifying required information for submissions. It also clarifies Verra's role, the scope of the process, and potential outcomes. A supporting flowchart is available to guide stakeholders through the submission and resolution steps.

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